Welcome to Sendbird Desk Knowledge Base👋 ! At our Knowledge Base, you can find the most up-to-date functionalities of Desk features and the best practices in using Sendbird Dashboard with other essential materials that can help you build a more powerful service with Sendbird Desk.
Turn Instagram DMs and comments into tickets by integrating your business account with Sendbird Desk.
Now you can further categorize your agents into five levels and set the maximum number of tickets they can be assigned to based on their level of experience.
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