Comments to your post, direct messages from customers, and even shared posts and links can be created into tickets through social media integration on Sendbird Dashboard.

This page covers the following information:

• Prerequisites
• Integrate with Sendbird Desk
• Message types

Prerequisites

Because Instagram is a service provided by Meta, formerly known as Facebook, we need an Instagram business account that is linked to your Facebook page. You can start integration with Sendbird Desk ****once you are all set.

• Facebook Page
• Instagram Business Account
• How to connect them

Integrate with Sendbird Desk

Now, you can come back to Sendbird Dashboard and connect your Instagram Business account to Sendbird Desk following the steps below.

1. Log in to your Sendbird Dashboard and go to Settings > Desk > Integrations.

2. Click Add account+ in the Instagram box.

   

3. If you click the purple Add account+ button, a popup like above will appear. If the Facebook Page account name is correct, agree and continue. If not, log in to the correct account by clicking Log into another account.

4. Select an Instagram Business account you would like to integrate with Sendbird Desk. Then click Next.

5. Select a Facebook Page that is linked to your Instagram Business account and click Next.

   

   [Select Instagram Business Account and Facebook Page to integrate.]