Related chats shows previous chats where the customer gets involved to help agents quickly grab the points of the customer's request before starting the conversation. This user guide explains how to use Related chats and its limitations.

This page covers the following information:

Use cases

The followings are some examples of related chats which can be added as a reference for your agents:

Limitations

Viewing related chats

To add group channels

Group channel URLs should be included in the ticket information when creating a ticket. This has to be added in the development stage.

For the development guide, refer to the links below: