With the WhatsApp Business Account integration, you can support tickets submitted from WhatsApp chats. This user guide explains how to integrate your [WhatsApp Business Account(WABA)](https://www.whatsapp.com/legal/FB-terms-whatsapp-business/#:~:text=WhatsApp Business Accounts&text=To use the WhatsApp Business,to link to your WABA.) into the Sendbird Dashboard.

<aside> 💡 Before getting started with integration, contact our Sales to enable the feature.

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This page covers the following information:

• Preconditions for WABA integration
• Integrating your WABA
• Operation process
• Sending replies after 24 hours

Preconditions for integration

To integrate your WhatsApp Business Account(WABA) into Sendbird Dashboard, you need to verify your WABA by signing up for the Vonage API dashboard and configure WABA related settings in both Sendbird and Vonage API dashboards since WhatsApp doesn't provide direct APIs to exchange messages.

<aside> 💡 Note: Vonage is one of the official WhatsApp business partners which provides communication APIs for WhatsApp business users. The pertaining charges will be incurred solely by the client contract with Vonage.

</aside>

Integrating your WABA

Requirements

Sign up for the Vonage API dashboard and register your WABA there. In addition, the account-related information needs to be consistent between the two dashboards.

Sendbird Dashboard → Vonage API dashboard

• Webhook URL (Inbound URL and status URL)

Vonage API Dashboard → Sendbird dashboard