Specific tickets can be searched with basic ticket and customer information or values of custom fields. This user guide explains how to search for tickets with multiple search fields.

Available search fields

You can use the following information as search fields.

More about custom fields

Custom fields, which are classified into two groups of Ticket fields and Customer fields, is a feature to add additional information on a ticket or a customer. You can add a new custom field in Settings > Ticket fields or Customer field, and add a value of it in the Ticket details view or in the Customer details view.

Each custom field is given one of the four data types: Integer, Text, Dropdown, Link. Since every custom field can hold information that corresponds to its data type, keep in mind that you must enter keywords based on the data type of the selected custom field when searching for tickets using custom fields.

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<aside> 💡 Note: The length of the value in a custom field is shortened from 200 characters to 190 characters.

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To search for tickets

  1. Go to Tickets and click the search box. If you are on the Ticket details view, click 🔍 .
  2. Select a search field.
  3. Enter a keyword or select a value based on the data type of the search field.
  4. Press Enter.

<aside> 💡 Note: When using a dropdown type custom field, make sure to select an option from the dropdown list.

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