Tags is a way of labeling tickets so that you can better organize your tickets. You can also use the tags as a filter to search for tickets. This user guide provides information on tag statuses and how to utilize Tags.

Tag Statuses

There are three types of tag status as below:

To use tags

In Settings > Tags, admins can create, archive, and delete tags. In the Ticket details view, admins and agents can apply up to 20 tags to existing or new tickets.

<aside> 💡 Note: Agents using the agent view of the dashboard can only apply or remove tags.

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Tags as search filters

In Tickets and Ticket details view**,** all agents can search the ticket list using tags as search filters.

<aside> 💡 Note: Both Active and Archived tags can be used as search filters.

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Tags filter in Tickets

Tags filter in Tickets

Tags filter in ticket details view

Tags filter in ticket details view

<aside> 💡 Note: When exporting ticket information from the dashboard, all tag data except for deleted tags are also included.

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