Admins can now delete a customer's message from a closed ticket. By removing a customer's message containing personal information from the chat view, your company can stay secure and compliant with privacy regulations.
All content, including text, image, and video files can be deleted from a closed ticket. However, the deleted message is irreversible even when the ticket is reopened.
https://s3-us-west-2.amazonaws.com/secure.notion-static.com/3d16f54a-bcb2-46e5-8f54-0e460321ef42/Desk_In-chat_msg_deletion_(1).mp4
The way a message is deleted from the dashboard is different from the way in a client app as below:
<aside> 💡 Note: When exporting message data, the log of a deleted message is included, but the message itself is marked with the deletion message, "Admin deleted this message.".
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