With Bulk ticket transfer, agents now have the option to select a team to transfer all of their active and idle tickets when changing their status to Away or Offline. As admins have permission to change other agents’ status, they can also bulk transfer an agent’s tickets to other teams.

Pop-up that appears when changing an agent’s status to Away.

Pop-up that appears when changing an agent’s status to Offline.

<aside> 💡 Note: Transferred tickets are assigned to available agents within the selected team based on auto ticket routing.

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https://notion-ga.ohwhos.now.sh/collect?tid=UA-180394617-1&host=sendbirddesk&page=/release-notes/bulk-ticket-transfer