Admin notifications allows admins to create and send an internal announcement to other agents. While creating an announcement, admins can select the announcement’s posting schedule, priority, and target teams to only show announcements to the specific groups of agents.

To create an announcement

1. Go to Agents.
2. Click the Announcements tab.
3. Click +Create.
4. Set the title, message, target audience, schedule, and priority of the announcement.
5. Click Save.

Viewing announcements

Created announcements are displayed:

• on the popover when an agent logs into the dashboard.

  

• under Notifications when an agent clicks the bell🛎  icon.

  

Note: The popover won’t disappear until an agent clicks either Read more or Close.

Announcement statuses

There are three types of announcement statuses as below:

• Scheduled: Indicates that an announcement is scheduled. Admins can edit all details of a scheduled announcement.

• Posted: Indicates that an announcement is posted on Notifications. Admins can edit all details except for the start date and target audience of a posted announcement.

• Ended: Indicates that an announcement is removed from Notifications. Ended announcements are moved to Past announcements and shown there for three months.

  

Priority of announcements

1. When there are two or more announcements set to the same schedule, only the message of the announcement with the highest priority shows on the popover and it is listed above the others on the Notifications list.
2. When there are two or more announcements set to the same schedule and priority, only the massage of the earliest created announcement shows on the popover and it is listed above the others on the Notifications list.